Frequently Asked Questions

When will my order ship?

The Cúrate at Home team ships packages five days a week, Monday through Friday. Orders containing fresh or frozen food ship Monday – Wednesday to avoid shipping delays over the weekend. If you are ordering fresh food on a Wednesday and hope to receive it before the weekend, please select Next Day Air.

A few of our fresh products require two days of preparation time, and are not ready to ship until Tuesday or later. You’ll find more details on those products’ purchase pages.

In general, please allow one business day for order processing, and note that delivery times are not guaranteed. If you are ordering for a special occasion or date, we recommend including that information in your order notes, and allowing an extra day or two in case of carrier delays.

I need help. How can I contact your team?

If you have any questions or concerns, please leave us a message at (828) 237-1401, or email orders@curateathome.com. Our team is available Monday –  Friday, 9am – 3pm Eastern, and will be in touch within one business day. We look forward to hearing from you!

What is the return policy?

Cúrate was born out of a dream to create exceptional and experiential access to Spanish culture. If your experience with products from Cúrate at Home isn’t exceptional, we want to hear about it! We will gladly resend or refund items that don’t meet your expectations. And while we aren’t able to offer returns or exchanges on perishable products, we will work with you to find a resolution.

How are frozen items shipped?

Frozen items are shipped with ice packs and insulation to keep them cold during delivery. It’s normal for these items to thaw slightly during transit. Upon arrival, either continue thawing in the refrigerator and cook within 5 days, or return to the freezer to enjoy later. Most items store well in the freezer for up to 3 months.

Do you provide services such as custom group or corporate orders?

We certainly do! With delicious culinary experiences, nationwide shipping, and professional support, the Cúrate crew loves to send creative, personalized, and authentically Spanish gifts to help appreciate, incentivize, and celebrate your employees, clients, and partners! Learn more about our offerings for Groups.

How do I properly dispose of the packaging?

We strive to provide the highest quality and sustainable packaging. The Green Cell Foam inside the packages is the most environmentally sustainable and functional packaging material available. It is made from US-grown corn, is certified compostable in backyard and industrial facilities, and can even be dissolved in a sink for safe and easy disposal. This unique material combines exceptional cushioning and thermal insulating protection, while protecting the planet. The containers that our house made products are in are recyclable and made with previously recycled materials.

Are your products and packaging maintaining sustainability standards?

All of our house made products are made from sustainably sourced products, using Asheville or North Carolina-local producers when possible. Sustainability is important to our company, and we are constantly updating and searching for products and producers that share our values and standards.